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The Real Client Journey

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October 17

Northern Design Centre | Gateshead, Tyne and Wear NE8 3DF United Kingdom

9:00 am - 12:30 pm

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Open to Supply Chain North East Programme participants only.*

*To be able to receive support from this programme, you need to:

  • Be based in the North East LEP area (Sunderland, Durham, Gateshead, Newcastle, North    Tyneside, South Tyneside, Northumberland)
  • Have less than 250 employees

To find out more about signing up to the programme, or to have a chat before booking contact Dawn Musgrave on dawn.musgrave@nepic.co.uk


Reviewing the real client journey in the ‘new world’


This half day event will look at the real client journey and how you create the perfect environment for each client, making you easy to do business with.

During the session we will address the following topics:

• Understanding what your ‘real client journey’ is and how you can influence this

• Seeing the impact of emotions in the client journey

• Knowing where your client journey begins and how you influence this

• Identifying the key stages each client goes through and knowing how to improve them

• Creating your perfect client journey, developing personal and company actions plans


To find out more or to have a chat before booking contact Dawn Musgrave on dawn.musgrave@nepic.co.uk


About Supply Chain North East

Supply Chain North East brings together four key partners to work with over 1,100 businesses through to 2023, supporting them to identify opportunities in new and existing markets. An integral part of the North East Strategic Economic Plan, that has a vision to create 100,000 more and better jobs between 2014 and 2024. Supply Chain North East is delivered across the region by RTC North, Generator, North East Automotive Alliance (NEAA) and North East Process Industry Cluster (NEPIC). 

Supply Chain North East is a multimillion programme aimed at revolutionising the way SMEs diversify their offering and embrace new markets. The programme has received more than £3m of funding from the England European Regional Development Fund, which is part of the European Structural and Investment Funds Growth Programme 2014-2020. 

For more information, click here>>


Competition Law Statement

Trade association meetings have, in the past, been used as a forum for the establishment of cartels and they are therefore the subject of scrutiny by the UK Competition and Markets Authority.

For the purposes of remaining compliant with competition law, members should not discuss commercially sensitive strategic information (including but not limited to, details of proposed or actual pricing, information about target or key customers or expansion plans) in or around NEPIC meetings, including at unofficial get-togethers or over coffee/lunch.

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